Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Shipping Fees based on weight, location and carrier choice.
We offer shipping at the following rates:
USPS 3-5 Business Days
UPS 3-5 Business Days
USPS Priority 2-3 Days
All times and dates given for delivery of the products are given in good faith but are estimates only.
Do You Ship Internationally?
We do not offer international shipping.
How Long Will It Take To Get My Package?
Estimated 2 -5 days , depends on the distances and packages were shipped from 12821 Towne Center Dr, Cerritos, CA 90703
PAYMENT
What Payment Methods Are Accepted?
We currently only accept PayPal.
Is Buying On-Line Safe?
Yes, 100% safe guaranteed, we are using safe payment.
Order & Retunrs
Can I change my address?
If you need to update your shipping address for an order, please reach out to our support team right away with the correct address. We’ll do our best to update your address.
Since we ship orders quickly, your order may already be in the fulfillment process. If that happens, we’ll try our best to prevent shipment, but we can’t guarantee it.
If we are unable to modify your address, you will need to contact the shipping carrier directly, as we do not have the capability to make those changes.
How Can I Cancel Or Change My Order?
If you need to cancel or change your order, please reach out to our support team right away. We’ll do our best to stop your order from shipping and start the cancellation process.
Since we ship orders quickly, your order may already be in the fulfillment process. If that happens, we’ll try our best to prevent shipment, but we can’t guarantee it.
If we can’t modify your order before it ships, don’t worry! We can assist with returns or exchanges after delivery, and we’ll cover the return shipping costs.
Do I need an account to place an order?
Yes, you need register an account to place an order because it will easier for tracking.
The item I want is out of stock.
If we're planning to restock your size, you’ll see an option to join the waiting list. Simply enter your email address and click "Notify Me." We’ll email you as soon as the item is back in stock.
If a product is out of stock and the Join Waitlist is not available, it means we currently have no plans to restock that item. However, we might receive additional stock from returned, unworn merchandise, so feel free to check back regularly.
How Can I Return a Product?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery